Faqs

Frequently Asked Questions

1- How can I apply for Omkar Net Services connection?

Ans-   You can apply for our connection by calling our customer care 8908 308 308 Or by filling our contact form with mentioning your Name, Contact details & Address. Our sales team will get in touch with you in next 24hrs who would explain the available plans and offers (if any) post feasibility check of your location.

7- How can I contact technical support team?

Ans-  Our customer support team is available 9.30 AM to 6.30 PM , so you can contact them via phone, email or live chat options provided on our website. https://www.omkarnet.com/contactus/

2- How do I check speed of Internet plan I am using?

Ans- To check your actual speed, please disconnect your Wi-Fi and plug in your Ethernet cable from the router device directly to your laptop/desktop. After this, Go to any internet browser and type www.speedtest.net. Click on Change Server and Select Microscan server click on GO button. This will show you upload and download speed. You can also use another site https://www.nperf.com/en/ after opening this site click on START button.

8- Can I shift my connection to another location?

Ans- Yes, you can contact our customer service team to raise request for shifting. Our Technical team will check feasibility and complete shifting procedure within 72 working hours. If there is any requirement of additional material, our technical team shall update you regarding the same. Shifting is possible only where we have our Network feasibility available to provide service.

3- How will I know my service renewal is due?

Ans-  You need to renew your account when it nears the Threshold of your Plan Service validity. Omkar Net Services Team will intimate you when you are reaching the threshold by SMS/email or call, to facilitate service renewal.

9- Can I renew my plan in advance?

Ans-  Yes, you can renew your plan in advance. The new plan will activate automatically after your current plan expires.

4- What documents are required for new connection?

Ans- we required Photo identification proof and address proof. Photo Identity (any 1) Passport, Aadhar Card, PAN card, Driving license.  Address Proof (any 1): Aadhar Card, Passport, Latest BSNL bill, MSEB/MSEDCL electricity Bill.

10- Is it possible to upgrade my plan speed?

Ans- Yes. Please call our customer care helpline at 8908 308 308 ( 9.30 AM to 6.30 PM ) or write to us at ashish@omkarcomputers.com We’ll be happy to assist.

5- How will I request a static IP address?

Ans- You’ll need to submit proof of identity and address, and pay the annual static IP fee of ₹1500 + GST (non-refundable) for 1 year. Send your request to ashish@omkarcomputers.com and call our customer care no 8908 308 308 . The static IP will be activated within 24 to 48 hours.

11- How long does it take to install a new connection?

Ans- Once our sales executive picks up the order, a work order is immediately assigned to our trained engineer. Installation and customer visit typically occur within 24 to 48 hours. mean while you may call our customer care no 8908 308 308 .

6- Do I need to pay while applying for a Omkar Net  connection?

Ans- Yes, you will need to pay the charges for the selected plan and installation (if applicable), provided your location is declared feasible.

12- Which technology Omkar net services is using to connect customer location?

Ans- Omkar net services is using latest fiber to the home (FTTH) technology to connect customer location.